situswins Platform Privacy Notice
This page describes what data we collect when you use situswins and how we keep that information protected. When you open an account, deposit funds, or participate in games on our platform, we gather personal information. We encrypt it, store it securely, and limit access to authorised team members only.
We take privacy seriously. We do not sell your data. We do not share your account details with marketing companies, data brokers, or advertisers. We comply with data protection principles and respond to requests from law enforcement only when legally required to do so. Our commitment is transparency: you should understand what we collect and why.
Read this policy to understand your rights, how we use your information, and how to contact us if you have privacy concerns.
What we collect when you join situswins
Account registration data
When you open a situswins account, we collect your full name, email address, phone number, date of birth, and residential address. We ask for this information to verify your identity and comply with anti-money-laundering regulations. We also collect your chosen username and password (which we hash so we cannot read it).
Identity verification documents
Before you can withdraw funds from situswins, we require identity verification. We ask you to upload a copy of your national ID card, passport, or driving licence. We store these documents securely and use them only to confirm that you are who you claim to be. We do not share them with third parties unless required by law.
Payment information
We collect payment details when you deposit or withdraw funds. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we store your payment method name and the last four digits of your account number. We do not store your full bank details—payment processors handle that. We keep a record of every deposit and withdrawal so you can see your transaction history anytime.
Payment data stays with processors, not us
We do not store your full bank account or card numbers. Payment processors like mobile banking and local payment keep that data. We only see transaction confirmations and your payment method type.
Gameplay and account activity
We record every action you take on situswins. This includes: games you play (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live-dealer tables like blackjack, roulette, baccarat, Dragon Tiger; sportsbook bets on Liga 1, Piala AFF, Piala Indonesia, Premier League, Champions League, MotoGP, badminton; and esports markets on Mobile Legends, Free Fire, PUBG Mobile), stakes you place, results you receive, and winnings or losses. We log timestamps, device information (IP address, browser type, operating system), and your location (derived from your IP address). We use this data to detect fraud, prevent collusion, and resolve disputes.
Cookies and tracking
We use cookies to remember your login session and track how you navigate our site. These cookies help us understand which games are popular, how long players stay on situswins, and which pages need improvement. We do not use cookies to track you across other websites. Third-party analytics tools (such as Google Analytics) may set their own cookies, but we do not share your personal data with them.
How we use your data on situswins
Account management and customer support
We use your email and phone number to send account confirmations, reset your password if you request it, and notify you of important updates to our service. We also use this contact information to respond when you email our support team. If you follow Liga 1, Piala Indonesia, or other tournaments and have questions about your bets or account, we use your data to help resolve issues quickly.
Fraud prevention and legal compliance
We analyse your gameplay patterns, deposit and withdrawal behaviour, and device information to detect fraud. If we notice unusual activity—multiple accounts from the same device, extremely frequent deposits followed by immediate withdrawals, bets placed from different countries in minutes—we may suspend your account pending investigation. This protects both you and situswins from criminals.
We also use your data to comply with anti-money-laundering laws and sanctions screening. If you live in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, we verify that you are not on government watchlists. This is a legal requirement in Indonesia and internationally.
Service improvement
We analyse aggregate, anonymised data to improve situswins. For example, if we see that many players in a region prefer slots over sportsbook, we may add more slot games. If players frequently abandon the deposit process at a specific step, we simplify that step. Your individual gameplay is not exposed in these analyses—only patterns and trends.
Data retention and deletion
We keep your account data for as long as your account exists. If you close your account, we retain financial records (deposits, withdrawals, final balance) for seven years to comply with tax and anti-money-laundering laws. We delete all other personal data within 30 days of account closure, unless we are legally required to keep it longer.
If you request deletion of your data before closing your account, we cannot comply because your gameplay records are essential to dispute resolution and fraud prevention. However, once your account is closed, we delete non-essential data promptly.
Our servers and international data transfer
Our servers may sit outside your jurisdiction. Your data may be processed in countries outside Indonesia. By using situswins, you acknowledge and accept this. We encrypt all data in transit and at rest, so even if a server is compromised, your information remains protected. We do not transfer data to countries with weak data protection laws without additional safeguards.
Third-party processors
We use third-party services to run situswins:
- Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet) process your deposits and withdrawals. They see your payment details but we do not share your gameplay history with them.
- Identity verification services: We may use third-party ID verification companies to confirm your documents. They see your ID and address but not your account activity.
- Cloud hosting: We host our platform on certified cloud servers. The provider may access our systems for maintenance but cannot view individual player data due to encryption.
- Analytics: Google Analytics tracks general website traffic (pages viewed, time spent, device type) but not personal data.
Your rights regarding your data on situswins
You have the right to access your data. Log into your situswins account anytime to view your personal details, transaction history, and gameplay records. You can update your email, phone number, and address. If you want a complete copy of all data we hold about you, contact our support team and we provide it within 30 days.
You have the right to object to certain data uses. For example, if you do not want us to use analytics cookies, you can disable them in your browser settings (though this may affect your experience on situswins). You cannot object to data uses required by law, such as fraud prevention or identity verification.
You have the right to data portability. If you close your account and want your data transferred to another service, we can provide it in a standard format.
Contact us about privacy
If you have questions about how we handle your data or want to exercise your privacy rights, contact our support team. We respond in English and Indonesian. You can also contact us to report a data breach or privacy concern. We take all inquiries seriously and respond within 14 days.
We wrote this policy to be transparent about how we handle your information. We believe privacy is fundamental. If anything in this policy seems unclear or concerning, reach out and we will explain in more detail.
We update this privacy notice occasionally as our service evolves or laws change. Changes take effect 30 days after we post them. Continued use of situswins after changes are posted means you accept the updated policy. Major changes (such as sharing data with new categories of third parties) are communicated directly by email.
Our services are available only where local law permits. Your use of situswins is subject to the privacy laws of your jurisdiction. If you are unsure whether situswins operates legally where you are, consult local authorities before joining.